This Privacy Policy was last updated on 1 January 2025. When we make material changes, we notify registered players by email and by an in-app notice at next login.
1 About This Privacy Policy
Dada Bet ("we", "us", "our") is the operator of the online betting and gaming platform available at dadabet.app. This Privacy Policy describes how Dada Bet collects, uses, stores and shares your personal data when you visit our website, register an account, make a deposit, place a bet or use any other feature of the platform.
We built Dada Bet specifically for Pakistani players, and that includes taking data privacy seriously in a way that's actually relevant to users in Pakistan. Your CNIC details, your mobile number, your Easypaisa or JazzCash wallet information — all of it is handled with care, used only for the purposes described in this policy, and never sold to third parties under any circumstances.
This Privacy Policy forms part of the Dada Bet Terms and Conditions. By using the platform, you agree to both documents. If you have any questions about how your data is handled, please contact us before continuing to use the service.
Plain English commitment: We've written this policy so that a normal person can read it and understand what's happening with their data — not so that lawyers can find loopholes. If any section is unclear, email us at support@dadabet.app and we'll explain it directly.
2 Personal Data We Collect
Dada Bet collects personal data in two main ways: information you give us directly, and information generated automatically when you use the platform. Below is a clear breakdown of both categories.
Information you provide directly:
- Full legal name (as it appears on your CNIC or passport)
- Date of birth
- Current residential address in Pakistan
- Pakistani mobile phone number
- Email address
- CNIC or SNIC number (for identity verification)
- Copies of identity documents submitted during verification
- Payment method details — Easypaisa mobile number, JazzCash mobile number, NayaPay/SadaPay account details, or bank account information for IBFT. Note: Dada Bet does not store full card numbers for Visa/Mastercard transactions — these are handled by certified payment processors.
- Communications you send to our support team via live chat or email
- Responses to optional surveys or feedback forms
Information collected automatically:
- IP address and approximate geographic location
- Device type, operating system and browser version
- Pages visited on dadabet.app and time spent on each
- Betting and gaming activity — markets accessed, bets placed, game sessions, win/loss records
- Deposit and withdrawal transaction history
- Login timestamps and session duration
- Cookie identifiers and similar tracking data (see Section 8)
We do not collect: sensitive personal data such as religious beliefs, political opinions, biometric data (other than CNIC photographs used for identity verification), or health information — unless you voluntarily disclose health-related information in the context of a responsible gaming self-exclusion request.
3 How We Use Your Personal Data
Dada Bet uses your personal data only for the purposes listed below. We do not use data in ways that are incompatible with these stated purposes without first notifying you and, where required, obtaining your consent.
| Purpose | Data Used | Why We Need It |
|---|
| Account creation & management |
Name, DOB, email, phone |
To set up and operate your Dada Bet account |
| Identity verification (KYC) |
CNIC, address, DOB, documents |
Age verification and anti-fraud compliance |
| Payment processing |
Payment method details, transaction history |
To process deposits and pay out withdrawals in PKR |
| Betting & gaming services |
Activity data, betting history |
To deliver the core platform services you signed up for |
| Customer support |
Communications, account data |
To respond to queries, disputes and complaints |
| Fraud & AML prevention |
Transaction patterns, device data, IP |
To detect and prevent fraud and money laundering |
| Responsible gaming |
Gaming activity, deposit history |
To identify at-risk play and apply requested limits |
| Platform improvement |
Usage data, session data |
To improve the platform based on how players use it |
| Marketing (opt-in only) |
Email, phone, preferences |
To send promotions to players who have opted in |
4 Legal Basis for Processing
Every time Dada Bet processes your personal data, there is a legal basis for doing so. The main legal bases we rely on are:
- Performance of a contract: Processing your registration details, payment information and betting activity is necessary to provide you with the services you signed up for. Without this data, we cannot operate your account.
- Legal obligation: We are required by law to verify your identity (KYC), monitor transactions for anti-money laundering purposes (AML), and retain certain records for regulatory and financial compliance. This processing is not optional.
- Legitimate interests: We process certain data — such as usage logs, IP addresses and device data — to protect the security of the platform, prevent fraud, detect cheating, and improve our services. These interests are balanced against your privacy rights.
- Consent: Where we rely on consent — for example, for marketing communications or non-essential cookies — we will obtain your explicit agreement first. You can withdraw consent at any time without affecting the legality of processing that occurred before withdrawal.
5 Data Sharing and Third Parties
Dada Bet does not sell, rent or trade your personal data to any third party, ever. We share data only in the specific circumstances described below, and only to the minimum extent necessary for each purpose.
- Payment processors: Your payment method details are shared with the relevant certified payment processor (Easypaisa, JazzCash, NayaPay, SadaPay, or card payment gateway) to process your deposit or withdrawal. These processors have their own privacy policies and are bound by their respective regulatory obligations.
- Identity verification providers: To comply with our age verification and KYC obligations, we may use a certified third-party identity verification service to confirm the authenticity of documents you submit. This service processes only the data required for verification and does not retain copies beyond the verification window.
- Fraud and AML screening: Dada Bet uses transaction monitoring software to screen activity for fraud and money laundering patterns. This may involve sharing anonymised transaction data with the software provider's systems. No personally identifying information is shared beyond what the screening system requires.
- Technology and hosting providers: Our platform is hosted on secure servers. Our hosting provider may have access to data stored on those servers in the course of providing hosting services. They are bound by strict data processing agreements.
- Legal authorities: If we receive a valid legal request — such as a court order, regulatory investigation notice or law enforcement request — we may be required to disclose specific personal data. We will notify you of any such request unless legally prohibited from doing so.
Business transfers: In the event of a merger, acquisition or sale of Dada Bet's business assets, your personal data may be transferred to the acquiring entity. You will be notified in advance of any such transfer, and the new entity will be bound by the terms of this Privacy Policy.
6 Data Retention
Dada Bet retains your personal data for as long as your account is active, and for a defined period after account closure to comply with legal and regulatory obligations.
- Active accounts: All account data is retained for the duration of the account relationship.
- Closed accounts: Following voluntary account closure, we retain identity documents, transaction records, and betting history for a minimum of 5 years to comply with anti-money laundering regulations and enable resolution of any post-closure disputes.
- Support communications: Chat and email support records are retained for 3 years from the date of the communication.
- Marketing data: If you opted in to marketing and have not placed any bet or made any deposit in the last 24 months, we will remove you from marketing lists and anonymise your data unless you request otherwise.
- Technical logs: Server logs and device/IP data used for security purposes are retained for 12 months and then automatically deleted.
When your data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. Anonymised data may be retained for statistical and analytical purposes indefinitely, as it no longer identifies you.
7 Security Measures
Dada Bet takes the security of your personal data seriously and implements technical and organisational measures appropriate to the level of risk associated with the data we hold.
- Transport layer security: All data transmitted between your device and dadabet.app is encrypted using TLS (Transport Layer Security). The padlock in your browser's address bar confirms this protection is active.
- Data at rest encryption: Personal data stored in our databases is encrypted at rest. Access to production databases is restricted to authorised personnel only and is logged.
- Payment data: Dada Bet does not store full payment card numbers. Card transactions are handled by PCI-DSS certified payment processors. Easypaisa, JazzCash and other local payment method credentials are stored only in the form required to initiate future transactions and are never accessible in cleartext.
- Access controls: Internal access to personal data is granted on a need-to-know basis. Support staff see only the data required to handle your specific query. Access is role-based and audited.
- Incident response: In the event of a data breach that poses a risk to affected players, Dada Bet will notify affected individuals as promptly as possible and describe the nature of the breach, the data affected, and the steps taken to address it.
Your role in security: Please keep your Dada Bet password confidential. Use a strong, unique password and enable two-factor authentication if available. Dada Bet will never ask for your password via email, chat or phone. If you suspect your account has been accessed without your authorisation, contact support immediately.
8 Cookies and Tracking Technologies
Dada Bet uses cookies and similar tracking technologies on dadabet.app. A cookie is a small text file placed on your device when you visit a website. Below is a description of the cookies we use and why.
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your preferences during a session. These cannot be disabled without breaking platform functionality.
- Analytics cookies: We use anonymous analytics to understand how players navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and not linked to individual accounts. Analytics cookies are optional and can be declined.
- Functional cookies: These remember your preferences across sessions — for example, your preferred language, odds format, or notification settings. Disabling them means you'll need to set these preferences each time you visit.
- Marketing cookies: If you have opted in to marketing communications, we may use cookies to understand which promotions you've seen and to avoid showing you the same offer repeatedly. Marketing cookies require your explicit consent and can be withdrawn at any time.
You can manage cookie preferences through your browser settings. Clearing cookies will log you out of the platform and reset any saved preferences. Instructions for managing cookies vary by browser — please check your browser's help documentation for the steps relevant to you.
9 Your Privacy Rights
As a Dada Bet player, you have a number of rights over your personal data. These rights can be exercised by contacting us at support@dadabet.app with the subject line "Privacy Rights Request". We will respond within 30 days of receiving a complete request.
10 Marketing Communications and Opt-Out
Dada Bet may send you promotional emails, SMS messages and in-app notifications about new promotions, bonuses, tournament announcements and platform updates. We will only send marketing communications if you have opted in to receive them during registration or subsequently through your account settings.
Marketing communications are completely optional. To stop receiving them at any time, you can:
- Click the "Unsubscribe" link at the bottom of any promotional email
- Reply STOP to any promotional SMS
- Update your communication preferences in your Dada Bet account settings
- Email support@dadabet.app requesting to be removed from all marketing lists
Opting out of marketing does not affect your ability to receive transactional communications — notifications of successful deposits, withdrawal confirmations, bet settlement results and security alerts will continue regardless of your marketing preferences, as these are necessary for account operation.
Please note: Opt-out requests for email and SMS are processed within 5 business days. You may receive one or two further messages during this processing window — this is not a sign that your opt-out has been ignored.
11 Children's Privacy
Dada Bet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a person under 18 has registered an account or provided personal data to Dada Bet, we will immediately close the account, delete all associated personal data, and return any deposited funds after completing required checks.
If you are a parent or guardian and believe your child may have created an account on Dada Bet, please contact us immediately at support@dadabet.app. We take these reports seriously and investigate all such notifications promptly.
12 Changes to This Privacy Policy
Dada Bet reviews this Privacy Policy regularly and updates it when our data practices change or when legal requirements evolve. When we make changes, we update the "Last updated" date at the top of this page.
For material changes — those that significantly affect how we collect, use or share your data — we will notify registered players by email at least 14 days before the new policy takes effect, and display a notice on the platform at your next login. This gives you time to review the changes and, if you do not agree, to close your account and request data deletion before the new terms apply.
For minor changes — such as clarifications, corrections or formatting updates that do not affect your rights — the updated policy will be published on this page without direct notification.
13 Contact Us — Privacy Queries
If you have any question about this Privacy Policy, want to exercise a privacy right, or are concerned about how Dada Bet has handled your personal data, please reach out:
- Email: support@dadabet.app — use the subject line "Privacy Policy Query" or "Privacy Rights Request"
- Live chat: Available 24/7 inside your Dada Bet account
- Response time: Privacy rights requests are handled within 30 days. General queries via live chat are answered within minutes.
We take every privacy concern seriously. If you contact us with a complaint about data handling and are not satisfied with our response, you have the right to escalate the matter to the relevant regulatory authority in your jurisdiction.
